Shipping, Cancellation & Return Policy

1. Shipping Policy

1.1 Domestic Shipping

  • Shipping Charges: Shipping costs are included in the product price.

  • Dispatch & Delivery Timeline: All domestic orders are dispatched within 2–3 working days and delivered within 7–10 working days from the date of order.

1.2 International Shipping

  • International orders are shipped through [Courier Partner – to be confirmed] using standard shipping services.

  • Delivery Timeline: Please allow 15–20 business days for the order to be delivered.

  • Duties & Taxes: Certain countries may impose import duties or taxes on goods. These charges, if applicable, shall be borne solely by the customer. Customers are advised to check local customs regulations for further details.

For shipping-related queries, please contact us at:
📧 Email: info@indiabikeweek.in
📱 Instagram DM: @indiabikeweek

 

 

2. Frequently Asked Questions

2.1 Out-of-Stock Products
While we strive to maintain adequate inventory, certain sizes or designs may temporarily be unavailable. Customers are requested to contact us at info@indiabikeweek.in, and we will notify them once the product is restocked.

2.2 Urgent Deliveries
In case of urgent delivery requirements, please write to info@indiabikeweek.in or contact us via Instagram DM. We will make every effort to accommodate such requests.

2.3 Bulk Orders
For bulk orders, we aim to provide the most efficient and cost-effective shipping solutions. Customers are requested to share order details at info@indiabikeweek.in, and we will coordinate the delivery accordingly.

 

 

3. Cancellation Policy

  • Orders once placed cannot be cancelled after being processed for dispatch.

  • In exceptional circumstances, customers may reach out to info@indiabikeweek.in immediately after placing the order to request cancellation.

  • Please note that refunds are not applicable once the order has been shipped.

 

 

4. Return & Exchange Policy

4.1 General Conditions

We ensure that all products undergo a thorough quality check prior to dispatch. However, in the unlikely event that a customer is dissatisfied, the following policy shall apply:

  1. If the product is received in a damaged condition or in an incorrect size (different from the order placed), customers must notify us within 48 hours of delivery by sending an email to info@indiabikeweek.in with clear images highlighting the issue.

  2. Upon verification and authorization of the request, a replacement will be processed.

  3. For assistance, customers may contact our support team at +91 8879860421 (Monday to Friday, 10:00 AM – 6:00 PM IST).

4.2 Exchange Policy

  • Customers may request an exchange for product, size, or design by sending the item back to our warehouse at their own expense.

  • A replacement will be dispatched once the returned product is received and inspected.


Return Address:
India Bike Week
Plot No. 294, Sector 27
Vande Bharat Path
Behind Dhanwantari Hospital
Pradhikaran, Pune – 411044, Maharashtra